© 1998 Autumn Web
Divided into two parts
|If you have other questions, especially ones about hosting your website with Autumn Web's recommended host, please contact us.|
How do I transfer files to my website?
|Files must be transferred to the web server via FTP (File Transport Protocol). If you need FTP, telnet, mail, or other Internet software, visit Shareware.com. An FTP tutorial is also available for beginner users.|
Will I be able to access my files for updates 24 hours per day?
|You have unlimited access via FTP 24-hours a day.|
Can I use my account for commercial purposes?
|Yes, all accounts can be used for commercial purposes.|
Can I subdivide my space and resell it?
|No. And there are many reasons why you wouldn't want to. Just ask!|
Are extra FTP and POP3 accounts available?
|Yes. There may be a set-up fee.|
Can I add more space to my site?
|Yes, you can purchase extra space on a different plan, prices vary.|
Will server side includes (SSI) work on your server?
|Yes, SSI's will parse on any page ending in .sht, .shtm, or .shtml, rather than the usual .htm or .html.|
How long is it before my domain is active?
|For hosted accounts, once Internic announces that your domain name has been registered (or transferred), it usually takes about 72 hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.|
Can you handle domains with foreign extensions?
|Yes, for non-Internic domains, you will need to file the registration with your local NIC services.|
Do you maintain backups of my data?
|Yes, we do backups of your home and WWW directories. There is a small charge to pull a backup when requested.|
Can additional domains be pointed to my main domain?
|Yes, we can alias (park) additional domains to point to the same main page as your master domain, and it will also share the same mail system.|
Can I transfer an existing domain to your servers?
|Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for Internic to complete the transfer process.|
|Have a question not covered here? Don't forget to check the Definitions / explanations of the terms used for hosting features, options and items available on Autumn Web's servers is on another page. Or you can contact Autumn Web, we will be happy to give you the information you need.|
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